FAQ

How many people in a group?

We love the small and personable group tours. On our vans we can fit up to 8 people and there’s nothing that we enjoy more than to witness the beginning of a beautiful friendship while driving the amazing roads of Portugal!
If you have a bigger group don’t hesitate to contact us so we can personalize something for you.

I’m staying in Cascais, can you meet me there?

The good news are, if you booked a private tour one member of our team will pick you up at your door in Cascais! Same thing for the drop off.

What do i need to bring?

Smiles and good vibes! And to maximize that you should bring at least some layers, comfortable shoes, and since some restaurants and shops don’t accept cards (specially outside of the cities center) always carry some cash with you. For the summer season we also recommend some sunscreen and a swimsuit (you never know when your guide will take you to a beautiful beach). After our tours, we can promise 3 things: you’ll get better legs, great memories, and if we are meeting in the summer – a better tan

Are there any limitations?

Some of our group adventures can be challenging for people with mobility issues, pregnant woman or children. However, we don’t want to miss the chance to ge to know you while you are in Portugal so please get in contact with our team and we will try to personalize something that suits your needs.

What happens if my experience is canceled?

This is extremely rare. We are always as excited to show around as you are to explore a new place. But in the worst case scenarium, if we are forced to cancel the experience you’ll be given the choice to either reschedule for another date or to have a refund. If you are the one to cancel on a short notice, a fee will apply. On our Term & Conditions* section you can read more about this topic. Third party booking agents may have different refund policies.

Where is the meeting point?

On the day of your experience we will meet at Time Out Market (Mercado da Ribeira), in Lisbon. Once at the market, you should look for the shop “Florista Santos” (outside) and wait there for one of our guides!

How is the transportation?

We provide transportation for the entire experience. All of our vans have air conditioner. A member of our team will pick you up in lisbon at the starting time of the tour and will drop you off at the end at the exact place of the pick-up.

Should I be prepared for extra costs?

The answer is, yes. Our small group tours offer a great balance between awesome guided visits inside of historical attractions and stunning sightseeing spots! The entrance fees for the attractions are not included but are very affordable and our guides can skip the queues. Also, in some of our tours we will be happy to take you for lunch at some of our favorite local restaurants where you will be able to have a delicious meal for 15€-25€ (wine included).

Can I bring my luggage?

No. The space in our vans isn’t much to store extra luggage.

Is it possible to personalize the experience?

That’s a yes! We love a new challenge. If you have a larger group, or if you wich tocustomize the itinerary or even look for a special activity for you and your friends & family please don’t hesitate to contact our team.* We will make it happen!

Your question is not here? It doesn’t mean we don’t know the answer. Feel free to contact us and we will get back to you as soon as possible!

Address

Portugal

Phone

+351 913 516 264
Call to national mobile network

Email

info@portugalguidedtours.com